Having to power cycle the box most times I power it on

[kdp99]

Probably 3 out of 4 times I turn it on, it just sits there with a black screen. If I pull pot the mains plug and put it back in again it says Sky for a while the comes on.

Is it just me or are others getting this as well ?

[lettice]

One cause of this could be as a result of some settings.

Change both your pucks to following recommended settings set in the Sky Stream puck Settings

Turn wifi OFF under Network if connected via ethernet.

Set Network standby mode to ON and Overnight power saving to OFF.

[AndrewF_UK]

@kdp99 This isn't normal and as @lettice said it might be struggling to connect. During the start up process it's likely looking for updates and other maintenance tasks so if it's having trouble connecting that might be why it hangs, and perhaps after X times they give up. That's speculation but seems intuitive. 

It sounds like you unplug your Puck or completely power it off. You can do that of course but I would suggest letting it just stay on standby so it can do these maintenance tasks overnight rather than on startup. 

[kdp99]

Thanks both for your ideas. I turn the puck of with the remote when not in use, but do not unplug it. I will try what you suggest and report back in a few days.

[kdp99]

Made those suggested changes and so dar so good.