Has anyone any idea why I have lost BBC iPlayer? The app has mysteriously disappeared from the app

[444steve]

Am I the only person that finds sky stream almost impossible to watch. Latest is the apparent loss of BBC iPlayer. Freezing, lagging, programmes not available, advert skipping an indeterminate mess... hard to know where to stop. I had Sky via a Satellite for 20 yrs with only a few hiccups, the last five years with Virgin. We have had SKY stream for 2 months and I've regretted every moment.

[Tim+Adams · Accepted solution]

Hi @444steve 

If the app is missing, try turning the Stream off at the socket, wait a min then back on.

https://www.sky.com/help/articles/apps-on-sky-q-and-glass

1. Press Home on your Sky remote, then highlight Settings
2. Press System management then Resets and updates and finally Refresh apps.
3. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.

Thanks,

Tim