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Discussion topic: Handset won’t switch off tv. But does switch of sky box

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This message was authored by: BB15

Message posted on ‎10 Feb 2025 03:23 PM

Handset won’t switch off tv. But does switch of sky box

Tv works by switching off at set but not by handset. It switches off sky box. And will switch on using handset when left to turn itself off. I think it's a simple matter to fix just holding down two buttons on handset but I don't know which ones. Problem occurred when I lost the sound for some reason. But managed to get that back. 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎10 Feb 2025 03:42 PM

Re: Handset won’t switch off tv. But does switch of sky box

Posted by a Superuser, not a Sky employee. Find out more

Hi @BB15 

 

Just to clarify you are doing a long press of the power button to turn offthe TV?

 

See: https://www.sky.com/help/articles/your-sky-glass-remote

 

To reset / re-pair the remote:

 

Press and hold 7 and 9 together for 3 seconds.

Press and hold 1 and 3 together for 3 seconds

 

Full troubleshooting here: https://www.sky.com/help/articles/remote-control-help-sky-glass

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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