Discussion topic: Handset won’t switch off tv. But does switch of sky box

This message was authored by: BB15 · ‎10 Feb 2025

Tv works by switching off at set but not by handset. It switches off sky box. And will switch on using handset when left to turn itself off. I think it's a simple matter to fix just holding down two buttons on handset but I don't know which ones. Problem occurred when I lost the sound for some reason. But managed to get that back.

This message was authored by: mikealanr · ‎10 Feb 2025

Hi @BB15

Just to clarify you are doing a long press of the power button to turn offthe TV?

See: https://www.sky.com/help/articles/your-sky-glass-remote

To reset / re-pair the remote:

Press and hold 7 and 9 together for 3 seconds.

Press and hold 1 and 3 together for 3 seconds

Full troubleshooting here: https://www.sky.com/help/articles/remote-control-help-sky-glass

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

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Discussion topic: Handset won’t switch off tv. But does switch of sky box

Handset won’t switch off tv. But does switch of sky box

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