HAYU Application continues to not work

[Middlet]

Thank you. I will try that. It's so frustrating. 

[PatriciaNC]

Touch wood mine is still working well. Hayu said I have to contact Sky for any refund. I haven't done so yet 

[KevNewMedia]

Hi Everyone

Thank you for your patiences and perseverance whilst we worked to resolve these problems.

The team have made further improvements, and we'd like to confirm with you, that everything is now working as expected.

Can you let us know, how things are over the next 48 hours please?

[Middlet]

I just tried twice to access the App via my Sky Glass tv - went to the dreaded black screen on both occasions 

[sam94uk]

Do we need to do the app update process or is it automatic?

[HB24]

Nope my Hayu has stopped working since Sky has now added it to the "subscribe through us option".

Which makes it look like Sky are causing issues with the app if you aren't subscribed to it through them? As Hayu works perfectly fine on all my other devices......

Never had an issue previously so the version 1.11.6(sky[sky]) is causing a problem. 

[Jo51]

My hayu app connects and I can hear sound but no picture?

[KevNewMedia]

Thank you for providing the updated information, and we're sincerely sorry that the fixes being implemented, hasn't fixed the problem for some.  If you're still having trouble, can you provide some further information, please?

What happens?

Do you see any error messages?

Do you see it on opening the app?

Do you see it on playing some, or all content? Can you provide examples of this content?

EDIT: I'm marking this as the answer, so as many people see this message as possible.

[HB24]

My Hayu app accessed through sky apps has only stopped working this week. It has for some reason logged me out maybe due to an update, it's version 1.11.6(sky[sky]). 

I can now no longer log in or gain access to the app through sky ONLY. Every single time I try to log in or pair it to my current Hayu account via my phone it just refreshes and takes me back to the Home Screen. No error messages just back to the Home Screen.

It had previously shown issues that others had mention through viewing it on the sky app such as a completely blank screen. But I have never up until now ever been logged out and unable to log back in again. I have no issues logging in or watching the Hayu app on any other device so it is clearly a Sky issue. 

[Fionabrown73]

No 

[Kmt30]

My Hayu app does not load and has not worked once in Feb. **bleep** is going on?

[Lionel3]

Hayu is continuing to go blank after a time then kick me out of app

[KevNewMedia · Accepted solution]

Hi Everyone

Our support teams continue to work on improvements. Can I ask how things are?

EDIT: I'm marking this post as answered, so people have the most up-to-date information.

[Wendible]

Mine is still mostly working. Occasionally, there's a bit of flickering and a drop in resolution, but if I go out and come back in again, it usually solves it. I've been able to watch shows all the way through, and that's the main thing. Long may it last. 

[sam94uk]

So, this week I watched a UHD episode on Sky and then tried to watch Hayu. The Hayu episode kept stopping and jumping so I had to give up. I checked and Sky was downloading the next UHD episode. The next day I went straight to Hayu and watched the programme fine.

So I suspect that the Sky download was interfering with the Hayu stream. I don't think this should happen. It doesn't happen with any other streaming service. I have a 200mbps broadband speed.