HAYU Application continues to not work

[KHC1]

HAYU told me to turn sky box off and on again 

[PatriciaNC]

Hahaha hopefully all will be fine in the world of Reality TV now 😄 

[jsnbts]

Ah, the old turning it on and off trick.. As if nobody has tried that already.. 🙄

Anyway, somewhat miraculously the HayU app on Stream now seems to be working again for me, at least on one of my pucks. Not because of turning it on and off though - I tried that many, many times over the past few weeks alongside refreshing the apps too and nothing made it work.

Clearly whatever the bug was that was causing this seems to have now been sorted.

[xenon81]

I sometimes see people on here claim the apps don't run on the pucks but instead run on servers at Sky's end. If that's the case why do apps sometimes work on on one puck but not another, or start working after a reboot. 

[JaneMH19]

Hi, mine isn't working either.  So frustrating ,  just another issue that Sky claim to be working on. 

[JaneMH19]

Hi, mine isn't working either. Appears to be yet another issue. 

[JaneMH19]

Same here, there's broken sound but just a blank screen.

[gembers]

Mine is now working. I reset the apps and worked straight away.

[PatriciaNC]

Mine is giving a blank screen when I press the down arrow. I have been advised by Sky to keep an eye on this thread for updates. It is working better than what it was but still not what it should be.