HAYU Application continues to not work

[Bat007ninja]

I've given up at this point. I have to change the HDMI over and use the Hayu app on the fire stick, or use the App Store on my LG TV. It's so much quicker than restarting the Sky Box every time 

[gpnocky]

Checked this morning and it's working fine for now on my Q box, no flickering at all. 👍

[PatriciaNC]

Flies in the face of signing up for Hayu through Sky for easiness doesn't it. 

The amount of people that have an issue still and I have no doubt there will be others that aren't in this thread and we just get left. Honestly, it is terrible customer service. Months now there has been a problem. I know I pay a lot of money to Sky each month and have done for many years. Never asked for support. On the occasion when I do they are no where really. It was Hayu who where slightly better.  

So disappointed. I know mine is fixed but I feel for everyone else who are still facing issues.

[Taity]

Hello,

will we receive a refund for the gaps in service? 

[PatriciaNC]

Hi

I have asked Hayu and Sky however I have not had a response to that very same question 🤔 

[sam94uk]

How long does it take to refresh the app. If I move away from the screen that says 'your apps are being refreshed' does it stop refreshing them?

I ask because I started the refresh a couple of days ago and it still won't play smoothly. 
how do I know what version of the app I've got?

[PatriciaNC]

I am sure I was told it can take up to 24 hrs so yours should have been updated. 🤔

[sam94uk]

I'm on version 1.11.4(sky[sky]). 
is that the right one?

[PatriciaNC]

Yeah that's the one I am on too. 

[sam94uk]

thank you Patricia

[paul1harrison]

I have gone ahead and cancelled my HAYU subscription through Sky, after creating this discussion and seeing so many others having similar problems with no real action to solve or fix the issue from either side, I don't want to waste the money. 

it is very easy to cancel, go to your settings and select Apps, follow it to your subscriptions where you find HAYU, you select cancel from there. Took a few minutes to do.

[gpnocky]

We had the dreaded flickering & black screen come back a couple of days ago but after exiting the app then opening it again it was fine.

I think the Hayu app is a bit flaky.  😄 Apart from that small glitch it has worked for around a week now. 

[PatriciaNC]

🥳 long may it continue

[Middlet]

Hi, 

Is there any update on this? 

I've only just received my sky glass tv and can't access Hayu. 

I've just spoken with Sky and apparently they are 'working on it'. 

[Wendible]

Not sure what you do with a new tv, but the refresh - scroll back up for details - seems to have mostly worked for a few of us. Mine still flickers and does the occasional black screen when I open it, but haven't had an issue watching shows for over a week now. Fingers crossed I haven't just cursed myself!