Got new TV but can't get it connected to my sky stream, remote not working

[Jd13]

I now have no Internet connection on the new TV & tried to pair my remote last night but no luck 

[Jones_The_Cat]

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@Jd13 wrote:

I now have no Internet connection on the new TV & tried to pair my remote last night but no luck 

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Have you tried rebooting both the TV and the puck? Turn them both off at the wall for a minute then power back on and see if that sorts them out. 

[Jd13]

Tried that still no joy 

[MarkGoldsmith]

Im a bit confused as you mention no internet on the new TV, so are you talking about your TV not getting internet or your Sky Stream puck? Or do you not have a Sky stream puck and you have a Sky Glass TV.

Which remote isn't working and what device are you trying to use the remote with?

[Jd13]

An LG 55QNED81,my sky remote isn't working with this 

[Jd13]

Can i speak to you, sorry not too well clued up on this 

[MarkGoldsmith]

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@Jd13 wrote:

An LG 55QNED81,my sky remote isn't working with this 

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Your sky streaming remote will only be able to control the volume on that TV it won't be able to do much else. For example you can't use it to change channels on the TV or open an app on the TV as the streaming remotes don't have the wide range of buttons required for that.

[Exiled-in-HH]

Some community guidance...

https://helpforum.sky.com/t5/About-Sky-Community/ct-p/Members

[Exiled-in-HH]

Have you completed setup of LG TV and LG magic remote?

Then...

1. Connect Puck to LG TV and complete Smartlink setup.

2. Pair Puck remote to LG TV.