This discussion topic has been answered Discussion topic: GB NEWS Lyp Sync - May 2026
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Message posted on 12 May 2026 07:34 AM
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Hi
Having some serious Lyp Sync issues over the last couple of days just on GB News using the Sky Stream platform.
I have performed the power off, restarts etc...
It's about 3 seconds out, it' terrible (no puns from people stating that GB News is terrible please, heard them all before).
I remember similiar issues some time back and found a work around by using the youtube app and watching GB News live from there (although this is not ideal if you want to channel skip to another news channel etc).
Could a sky employee take a look at this please?
Regards
Neil
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Message posted on 12 May 2026 01:01 PM
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Thought I'd share as just had a reply from sky
Thank you for getting in touch regarding your concerns about lip‑sync issues on GB News & ITV.
We’re sorry to hear that this affected your viewing experience.
I have shared your feedback with the relevant technical support teams for there awareness and trust will be resolved soon.
Thank you again for contacting us.
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Message posted on 12 May 2026 07:40 AM
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Re: GB NEWS Lyp Sync - May 2026
Have also noticed this morning that GB News lip sync is very bad.
Your best bet to get this checked and resolved by Sky is to send an email to the Sky Viewer relations team to report it;
ViewerR@sky.uk
They do respond to emails with any updates for your queries or problems.
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 12 May 2026 07:45 AM
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Re: GB NEWS Lyp Sync - May 2026
Also happening on itv.
Message posted on 12 May 2026 08:09 AM
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Re: GB NEWS Lyp Sync - May 2026
Nice one Geoff, just checked, same as.
Message posted on 12 May 2026 08:20 AM
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Re: GB NEWS Lyp Sync - May 2026
Email sent, thanks lettice:-)
Message posted on 12 May 2026 08:38 AM
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Speach issues
When watching GB News the speech is a head of the pictures a man is speaking but the Female presenter is on the screen.
Message posted on 12 May 2026 09:52 AM
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Re: GB NEWS Lyp Sync - May 2026
Have the same issue here. Found if you change sound to Audio Track to English AD it catches up. Such pain only on ITV
Message posted on 12 May 2026 09:55 AM
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Re: GB NEWS Lyp Sync - May 2026
This definitely appears to be a SkyOS issue.
There are no problems with lip sync on ITV channels or GB News when streamed on Freely or ITVX.
Message posted on 12 May 2026 10:12 AM
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Gb news lip sinc issues then switching off
Every day gb news has lip sync issues then randomly has a black screen, all other channels are ok, seems like this is being done on purpose to stop us watching it.
Tried resetting the puck etc sometimes works for a short time then back to problems.
Will a senior Sky team member please investigate this issue.
Seems alot of posts on social media about this issue too.
Somethings going on that needs sorting out please!!
Message posted on 12 May 2026 10:21 AM
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Re: Gb news lip sinc issues then switching off
@Kels--
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.
I have moved your post into a thread discussing this topic.
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 12 May 2026 10:56 AM
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Re: GB NEWS Lyp Sync - May 2026
Not seeing any issues with ITV.
Checked a few others I know that have Sky Stream and Glass and all are seeing the poor lip sync issue with GB News, as am I on my two pucks, but not seeing any issues with ITV or other channels.
To be fair, GB News has been fine until today since that last problem they had some many months back.
As I mentioned above, send an email to the Sky Viewer relations team to report it;
ViewerR@sky.uk
They do respond to emails with any updates for your queries or problems.
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 12 May 2026 11:47 AM
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Re: GB NEWS Lyp Sync - May 2026
Sent email cheers.
I'm just Gb and itv on my stream puck.
Mine started last night but as you say had been good since some months back
Message posted on 12 May 2026 12:35 PM
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Gen 2 sky glass lip syn issues
I have tried turning the TV off powering down going into the settings and swapping over the sound. Nothing seems to work. ITV is totally out of sync. I need some help please
Message posted on 12 May 2026 12:43 PM
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ITV on sky lagging
Hi anyone else having trouble with itv on sky stream?
The voices don't match the picture!
Message posted on 12 May 2026 12:50 PM
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Re: ITV on sky lagging
I have moved your post from the Sky Q board into this thread as you mention having Stream.
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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