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Discussion topic: Frequent buffering, signal and picture loss

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This message was authored by: Beachcomber

Frequent buffering, signal and picture loss

Had Sky Stream since June. Erratic service with frequent crashes and picture loss. Not reliable wirelessly, now hard wired. Still got problems?

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This message was authored by: lettice

Re: Frequent buffering, signal and picture loss

Posted by a Superuser, not a Sky employee. Find out more

Having a good local network broadband reach is key to Sky Stream.
Not just broadband speed to your house and router, but for your local network supply via wifi or ethernet, that can be affected in a busy household.

Best way to test is via a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, over say a half hour period during tests.
What is your speed for each puck?

The Sky recommended minimum broadband speed is 25Mbps.

Or 30Mbps if you add an extra Sky Stream puck or  watch in UHD.

Using the Sky Sports live sync will also add a few Mbps to each puck.

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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