Discussion topic: First puck faulty second works but now asking to set up whole home

This message was authored by: Vikki721 · ‎27 Jul 2024

Just set up new puck after sending first one back as faulty. All was good but suddenly got a screen saying I have to set up whole home to carry on watching

This message was authored by: mikealanr · ‎27 Jul 2024

Hi @Vikki721

You can only have one puck working unless you have whole home. Your old puck has been set as the primary one. You need to make your new puck the primary device in manage devices on the Sky website. See:

https://www.sky.com/help/articles/your-devices-sky-glass

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: Vikki721 · ‎27 Jul 2024

Thank you. Spoke to Sky and they are sorting it (didn't see an option to set the other one as primary.

Discussion topic: First puck faulty second works but now asking to set up whole home

First puck faulty second works but now asking to set up whole home

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Re: First puck faulty second works but now asking to set up whole home

Re: First puck faulty second works but now asking to set up whole home

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