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Discussion topic: Extent of playlist when programme goes over expected length

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This message was authored by: Cwd1

Extent of playlist when programme goes over expected length

when watching the the Irish open golf tournament on Sunday night on the playlist. The screen just went black at a crucial point on the green near the end of the 2nd extended play off hole. It appeared to jump to the following programme which was the Walker Cup. When I moved from playlist to actual tv it was the walker cup that was shown there. Does this mean that if programmes are extended beyond their time limit this will affect the duration of the programme on playlist with the ending being missed. If this is the case can anything be done to prevent this from happening 

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This message was authored by: mikealanr

Re: Extent of playlist when programme goes over expected length

Posted by a Superuser, not a Sky employee. Find out more

Hi @Cwd1 

 

You cannot record locally so there are no padding settings. The broadcaster should adjust the broadcast for this to be picked up. The only thing that can be done is report issues like this to Skys viewer relations team who will investigate and feedback with the relevant teams or 3rd party. Their email is viewerr@sky.uk.

 

We are fellow customers here on the community.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Cwd1

Re: Extent of playlist when programme goes over expected length

Thanks for your help and information supplied 

 

cwd1

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