Every time I type my pin my buttons don’t work. But they work all the other time

[JodieAnne85]

Every time I want to watch something with a pin I go to put my pin in and all my buttons don't work. But they work for everything else. It's really frustrating. 

[Jporch316]

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@JodieAnne85 wrote:

Every time I want to watch something with a pin I go to put my pin in and all my buttons don't work. But they work for everything else. It's really frustrating. 

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Hi 

first off try pulling the plug for a few minutes .... this can clear and system glitches 

if that doesn't work try the following 

The remote can be reset and paired again following these steps;

1.   Press and hold 7 and 9 together on your Sky remote for three seconds.
2.   Press and hold 4 and 6 together for three seconds.
3.   Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.