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Discussion topic: Every time I type my pin my buttons don’t work. But they work all the other time

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This message was authored by: JodieAnne85

Every time I type my pin my buttons don’t work. But they work all the other time

Every time I want to watch something with a pin I go to put my pin in and all my buttons don't work. But they work for everything else. It's really frustrating. 

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This message was authored by: Jporch316

Re: Every time I type my pin my buttons don’t work. But they work all the other time

Posted by a Superuser, not a Sky employee. Find out more

@JodieAnne85 wrote:

Every time I want to watch something with a pin I go to put my pin in and all my buttons don't work. But they work for everything else. It's really frustrating. 


Hi 

 

first off try pulling the plug for a few minutes .... this can clear and system glitches 

 

if that doesn't work try the following 

 

The remote can be reset and paired again following these steps;

  1.   Press and hold 7 and 9 together on your Sky remote for three seconds.
  2.   Press and hold 4 and 6 together for three seconds.
  3.   Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.
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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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