Discussion topic: Ethernet connected puck says “No Wi-Fi” every day when I first turn it on.

This message was authored by: Shifty+Weasel · ‎20 Sep 2025

I have a Sky Stream Puck which has been factory reset and then set up from scratch to use Ethernet not WiFi. It has the WiFi switched off, maintain connection overnight switched on and Eco switched off. I've rebooted and Reset but the problem remains, I give it 5 secs and press Home and the Ethernet connection is there and working. Connection is through an Omada/TP Link managed switch so I can see the Ethernet connection remains live at all times from the flashing lights. I just need the puck to stop looking for WiFi......

This message was authored by: GD1 · ‎20 Sep 2025

@Shifty+Weasel have you turned the wifi off on the puck, when you do this you need to restart the puck

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Shifty+Weasel · ‎20 Sep 2025

Hi, yes, I've done that, and also checked that WiFi is still showing as switched off when the puck turns back on.

Discussion topic: Ethernet connected puck says “No Wi-Fi” every day when I first turn it on.

Ethernet connected puck says “No Wi-Fi” every day when I first turn it on.

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Re: Ethernet connected puck says “No Wi-Fi” every day when I first turn it on.

Re: Ethernet connected puck says “No Wi-Fi” every day when I first turn it on.

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