Drop outs with Sky Stream ethernet connection and Fibrenest router

[S44]

Thank you 🙂

[TotalTOPS]

I recently signed up for Sky Stream and two pucks (replacing and old Sky+ HD box). My experience is that using Ethernet cables into the pucks makes TV unwatchable. There are a constant series of breaks and buffering and "there is a techical fault" messages on a blue screen. I have co-located smart TV's running quite happily on Ethernet. I have measured the speed at these cables using an old slow laptop and I get at least 40Mbps.

Yesterday after a great struggle I got on puck working and was just settling down to watch  when scream erupted from the other room - that puck was not working on switch on. Struggled for 10 minutes to get it up, returned to the other room to a bluwe screen and no amount of effort would get it back on.

Following advice on this thread I have removed the cables entirely and set up Wi-Fi connections to both pucks. Early days yet, literally just done this - but so far so good

[Jones_The_Cat]

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@TotalTOPS wrote:

I recently signed up for Sky Stream and two pucks (replacing and old Sky+ HD box). My experience is that using Ethernet cables into the pucks makes TV unwatchable. There are a constant series of breaks and buffering and "there is a techical fault" messages on a blue screen. I have co-located smart TV's running quite happily on Ethernet. I have measured the speed at these cables using an old slow laptop and I get at least 40Mbps.

Yesterday after a great struggle I got on puck working and was just settling down to watch  when scream erupted from the other room - that puck was not working on switch on. Struggled for 10 minutes to get it up, returned to the other room to a bluwe screen and no amount of effort would get it back on.

Following advice on this thread I have removed the cables entirely and set up Wi-Fi connections to both pucks. Early days yet, literally just done this - but so far so good

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Did you turn WiFi off on the network settings menu on the pucks after you connected the ethernet cable? Sky Stream will often still try to use WiFi even when ethernet is connected so you need to turn it off on the settings. 

[S44]

Whenever I test the ethernet connection, I reset the pucks, plug in the ethernet and turn the WiFi option off in settings.... still get drop-outs over ethernet. 

I really think there's something not right with how the pucks are hand-shaking with non Sky routers when hard-wired... let's hope the technical team at Sky can shed some light on this...

[TotalTOPS]

I have Sky broadband.  My router password is very long. Until yesterday I didn't use WiFi on the pucks. Today when I set one up - it asked me to push a button on my router - even though it is SKy it doesn't have that button. So chose the "other broadband and had to type my password. Pucks currently off - taking down decorations (12th night) will see if they come up ok later

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to S44.

[TotalTOPS]

S44 ?? is this a secret code for someone who knows what is happening, or are they as confused as everyone else 🙂

[Exiled-in-HH]

@TotalTOPS You'd be better off starting your own discussion which can be independently addressed😉

[S44]

🤣🤣If only!!! We think there's some protocol issue with running ethernet between the Fibrenest router and the Sky Puck... the next step is to try and get engineers from the two companies talking to see if they can resolve amicably, I'm back no the WiFi for now (which is fine) but I will continue my resistance 🤣🤣

[TotalTOPS]

Don't particularly want to start a new post, as this one describes my problem very well - and also led me a fix (time will tell). However I have lodged a formal official complaint with Sky - I am still in my cooling off period for this iteration of mt contract. But not sure there is an alternative.

[TotalTOPS]

My router has the Sky logo on it - I realise this is just badging - so not sure if it is Fibrenest .

The fact that the Sky guidance refers to a button on the "Sky Router" that doesn't exist on mine may lead to a different conclusion

[Exiled-in-HH]

@S44 issue is completely different to yours @TotalTOPS🤔

@TotalTOPS The button you were told press was a WPS button😉

[Jporch316]

My personal opinion is that the glass and pucks were designed primarily for WiFi and the 100mb ethernet ports are far from cutting edge ......

[TotalTOPS]

I don't want to get into an argument over this, but the original poster stated that connecting a puck using the ethernet port made the "reception" very poor (drop outs etc). But WiFi is OK.

I have exactly that issue. The fact that he talks about a different router means to me that it is a generic issue about Pucks and Ethernet.

I was on the point of cancelling my contract as TV was unwatchable - but this thread has given me new heart.

Also - even though my router is branded Sky - there is no button marked WPS - the only marked button is "Reset" and I didn't want to touch that as I need to be online for work

[Exiled-in-HH]

@TotalTOPS strange the vast majority find Ethernet superior to wifi🤔

You have completely misunderstood @S44 issues which is some strange behaviour of the Persimmon supplied router😉

Your issue is a low speed router sync to the internet🤔