Dolby Atmos audio drop out

[Mister_Dalek]

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@Sav7 wrote:

I did check in case it was my router playing up but all was fine. The puck is hooked directly into the router via ethernet. I checked other devices at the time too and they were all fine. Ending up just streaming on the Sky Go app on the PS5.

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Make sure WiFi is turned off on the puck's network settings. 

[Sav7]

Doubled checked this too 😞

I'm planning on factory resetting it later and see what happens.

I'll also attempt to capture a video of the original issue too at some point to provide to sky.

[JamieLinds]

Tonight I thought our puck was dead. Totally blank screen after turning it on. Then the light started flashing quickly. Not seen this before. Then it rebooted itself. Once back after a minute or so, we've watched TV all evening and there's not been a single picture or sound dropout. Watched live and on demand on 5, BBC, Ch4. Now watching The Exorcist on Sky Cinema on demand in UHD, HDR and Atmos. Still no dropouts. Has there been a software update to fix this issue?

[Nigelb1972]

@JamieLinds that sounds promising. What software version is it showing? 

[Nigelb1972]

@JamieLinds I've just watched 2 episodes of Penguin back to back in UHD and Atmos without a single audio drop... 

This is very positive 🙏🏻

[JamieLinds]

Out all day, but yeah I should've posted it here, apologies. Later...

[JamieLinds]

Entertainment OS 1.3
Build Version QS030.528.00P
Hardware Model IP061-ef
UI Version 20.289.030.09
Platform Version 7.4p32s1

[Jamie04582]

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@JamieLinds wrote:

Entertainment OS 1.3
Build Version QS030.528.00P
Hardware Model IP061-ef
UI Version 20.289.030.09
Platform Version 7.4p32s1

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Mine has also updated to this version. Watching stream for the last hour and no drop outs 🤞 

[Dazzasky]

Watched an episode of Brassic last night and had 1 drop out 

[ovine]

Have they published any release notes? Or do they take a cloak and dagger approach and leave it the users to figure things out.

[gpb156]

I was hoping for no more drop outs with the update. But watched Penguin last night and drop out about 30 mins in, so I don't think it's fixed.😥

[Skull+Treaty]

Watched a few episodes of The Day Of The Jackal and had a drop in each episode. Rewound to try & replicate, no joy though. 

[JamieLinds]

Regrettably, we've had a few video and sound dropouts again. Not as many, but deffo still occurring.

[Nigelb1972]

Yuuuuup absolutely not fixed 

[Matt+Nunns]

Dropouts during "The Diplomat" on Netflix

1. TV Make / Model in use Sony KD49-XF9005
2. If you are using a sound system/speakers, can you tell us the make and model of it? Sonos Beam 2
3. What was the programme being watched where the drop out occurred? The Diplomat and The Jackal, Sky and Netflix
4. Was the programme from live TV or On Demand? On Demand for both The Jackal and The Diplomat
5. If Live TV, what channel?
6. Please provide an exact timestamp of when the issue has happened. If it's happening all the time, can you please give us the specifics of at least two shows?
7. Thinking about your environment, are there any surrounding devices which may be causing interference?