@BertandJoanne Have you tried connecting it to the internet via ethernet instead of WIFI ( and disabling the WIFI in the puck's settings, otherwise it will still use it).
What is becomming apparent on this forum, is that a lot of customers are seeing a better experience using ethernet rather than WIFI. Seemingly due to the way the puck is always connected to the Sky servers, and always has a minimum requirement of 30-35 MBPS means that small wifi dropouts (these could only be a couple of seconds and can be common in a lot of home networks where people are using the standard router provided by their ISP), tends to cause the puck to crash and not recover when the connection is restored.
A number of customers, myself included, have seen few to no issues like this once connecting via ethernet as opposed to WIFI.
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