Does Sky listen to its customers?

[larky+marky]

I don't know who thought up the UI for Sky stream but I think they should be given a different job.

The annoyances are too many.

1. No blue button to go the previous channel you were watching.

2.. Sometimes you have to press down to go up the channels or up to go up..

3. 'Watch from the start'! Either get rid of it or at least opt in or out of it. Plus it pops up anywhere between 1/2 second to six seconds, it's like a really annoying Game Boy game trying to press the middle button for information before you re-start the programme.

4. Buffers a lot, picture pixalates, picture loops every 2 seconds.

5. I just want to record one programme, not series link to it.

6.. Remote is annoyingly laid out. The ammount of times I have added a series when all I wanted to do is go back.

7. It doeasn't re-start on the same channel I left off with.

8. Start typing in the wrong channel number but you can't use the back button to clear the numbers.

I think Sky needs to go back to the drawing board with this and bring out a new UI and remote.

I am very close to cancelling Sky.

So please Sky, listen: you need us customers.

[TimmyBGood]

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@larky+marky wrote:

I think Sky needs to go back to the drawing board with this and bring out a new UI and remote.

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Realistically, that's not going to happen.  Conceivably there might be a successor device, but Stream has been around since October 2021 (with Glass televisions) and October 2022 as a standalone product: there are just too many in use for a fundamental change like that.

[TimmyBGood]

@larky+marky 

Note that your point 4 is symptomatic of inadequate or unstable WiFi, not a UI issue.

And point 5: Stream doesn't 'record'.

[Nigelb1972]

Also, Stream is only the UK product name but the technology and puck system is being rolled out globally by Comcast. So the likelihood of anything changing because a small percentage of customers can't get on with it, is remote.

[MarkGoldsmith]

Also people should remember it's a streaming product first and foremost so things like UX design will be based around on-demand viewing and making it easy to find shows you want to watch as opposed to viewing traditional live TV channel like you would do on Sky + and Sky Q.

[mikealanr]

For point one pressing home and scrolling left will show the last few recent channels and apps.

MikeAlanR

[Dazzasky]

Personally I think Stream is great. I love it!

[Super+Anthony]

Stream is great but only if Sky get all the bugs and issues sorted sooner rather then later. I do prefer it to Q

[DantheSwan]

@TimmyBGood Rubbish!

There is nothing unstable or inadequate with my wi-fi, it serves the entire household flawlessly until the Sky Puck is involved

There are multiple threads on this website with people complaining about pixelation and other streaming issues

This narrative that any pixelation issue or dropout of any kind is immediately an internet issue needs to stop.

I'm very well versed in my internet and the quality of it and can tell you for a fact the pixelation issues and dropouts are a Sky factor not an internet issue 

Claiming it's an internet issue is a cop out and completely false, we are not stupid! Even skynthemskeves have accepted this and are looking into it

Reminds me of the old days of ISP's telling everyone with every kind of issue to restart their hub as though that's a golden fix

[TimmyBGood]

@DantheSwan 

But then other, identical pucks on other WiFi don't experience any such thing, which suggests local wireless conditions are the variable. There are by now many hundreds of thousands of pucks in use, and the number of posts about them is really rather small.

[Anonymous]

The stream box itself doesn't record but it facilitates some programme to the cloud to record. Hence the reason it will say this, that the programme has been recorded. 

the definition of " record" in this circumstance is 

Store sounds or moving pictures using electronic equipment so that they can be heard or seen later

the sky stream box facilitates this digitally via cloud albeit not via hard drive as it doesn't have one 

[Exiled-in-HH]

@DantheSwan  are you claiming connection to the internet is never an issue?

Also, part of the connection is the connection to the Sky server's .... it is clear specific ISPs have issues with making that connection🤔

[Hunter2660]

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@Exiled-in-HH wrote:

@DantheSwan  are you claiming connection to the internet is never an issue?

Also, part of the connection is the connection to the Sky server's .... it is clear specific ISPs have issues with making that connection🤔

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That is a fair point actually. Hence why EETV and Virgin Stream are only available with their own broadband I guess. I haven't got Sky Sports, so can't comment on those issues, but as of yet I've had zero issues with Stream on live and on demand.

[Stephen+Mourton]

@Anonymous You raised a point that I was going to mention.  Sky Stream itself uses the expression 'record' but I notice a lot of respected members of this forum many who I hold in high regard such as @TimmyBGood tend to make these comments that Stream doesn't record not just on this subject but on other ones as well. I think most of us know Stream doesn't record in the conventional way but it is more an expression to convey what we mean.  

[Anonymous]

Sky stream does record, that's factual. It records when it needs to the cloud. As you state the box even states it has recorded when it does. 

some people just will not accept this. It doesn't record to a hard drive, it records to the cloud. Both are recording