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Discussion topic: Delivery of stream and broadband

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This message was authored by: Lucy175

Delivery of stream and broadband

Hi there

 

I am looking to purchase a package with sky stream and sky broadband. I don't move into my new home till 6th May but want to get it all ordered and ready now. I know the broadband says it will get delivered a couple of days before installation date but is that the same for the sky stream box?

 

If I wanted to book the engineer to come the day after we move in can I put my current address as the delivery address before I go to pay or will this mess up the whole order?

 

Thanks in advance! 🙂

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This message was authored by: SKY1992bf

Re: Delivery of stream and broadband

Posted by a Superuser, not a Sky employee. Find out more

@Lucy175  My advice is don't order the stream element until after you have moved and your broadband connection is up and running 

 

the reason for this is that the stream box will be delivered either the next day or a couple of days later and billing will start automatically within 21 days of delivery if you don't do so beforehand this is an automatic process and can't be overridden 


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