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Discussion topic: DPD tried to deliver broadband to wrong house

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This message was authored by Kags1 This message was authored by: Kags1

DPD tried to deliver broadband to wrong house

Awaiting delivery of broadband but sent to wrong house and therefore got a missed delivery. Coming back tomorrow but worried will go to wrong address again. How can I let them know?

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: DPD tried to deliver broadband to wrong house

Posted by a Superuser, not a Sky employee. Find out more

@Kags1  How were you informed about missed delivery, if it was via dpd the message should contain contact details use those 


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: DPD tried to deliver broadband to wrong house

Posted by a Superuser, not a Sky employee. Find out more

@Kags1 wrote:

Awaiting delivery of broadband but sent to wrong house and therefore got a missed delivery. Coming back tomorrow but worried will go to wrong address again. How can I let them know?


Might be worth trying to give DPD a call and letting them know what happened about them delivering it to the wrong address so they can make sure it correctly delivered tomorrow.

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This message was authored by GD1 This message was authored by: GD1

Re: DPD tried to deliver broadband to wrong house

Posted by a Superuser, not a Sky employee. Find out more

@Kags1  DPD don't deliver broadband, did you order a stream puck?

 

If you also ordred broadband at the same time you should be aware there is a minimum SLA of 10 working days sio would not & could not be active when you get your puck.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Kags1
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This message was authored by Kags1 This message was authored by: Kags1

Re: DPD tried to deliver broadband to wrong house

I was informed via text and I'm currently trying to get through to DPD. 

This message was authored by GD1 This message was authored by: GD1

Re: DPD tried to deliver broadband to wrong house

Posted by a Superuser, not a Sky employee. Find out more

@Kags1  You haven't answered my question. Did you order stream?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Kags1
Topic Author
This message was authored by Kags1 This message was authored by: Kags1

Re: DPD tried to deliver broadband to wrong house

No we didn't order stream

Kags1
Topic Author
This message was authored by Kags1 This message was authored by: Kags1

Re: DPD tried to deliver broadband to wrong house

It must be the stream puck that they have tried to deliver.

This message was authored by lettice This message was authored by: lettice

Re: DPD tried to deliver broadband to wrong house

Posted by a Superuser, not a Sky employee. Find out more

Sky deliver broadband hubs via Royail mail, as far as I am aware, not DPD.

 

Sky stream pucks and any Sky mobile purchased devices ( phones/ tablets/laptops) are delivered by DPD.

 

In your Mysky online account or MySky app, it will show all the delivery details under 'Track my order'.

 

Did you order broadband and other services, like Stream and/or Sky mobile sims or devices from Sky?

 

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