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Discussion topic: DPD tried to deliver broadband to wrong house

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Message posted on ‎02 Apr 2024 01:33 PM

DPD tried to deliver broadband to wrong house

Awaiting delivery of broadband but sent to wrong house and therefore got a missed delivery. Coming back tomorrow but worried will go to wrong address again. How can I let them know?

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Message posted on ‎02 Apr 2024 01:37 PM - last edited: ‎02 Apr 2024 01:39 PM

Re: DPD tried to deliver broadband to wrong house

Posted by a Superuser, not a Sky employee. Find out more

@Kags1  How were you informed about missed delivery, if it was via dpd the message should contain contact details use those 


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Message posted on ‎02 Apr 2024 01:38 PM

Re: DPD tried to deliver broadband to wrong house

Posted by a Superuser, not a Sky employee. Find out more
@Kags1 wrote:

Awaiting delivery of broadband but sent to wrong house and therefore got a missed delivery. Coming back tomorrow but worried will go to wrong address again. How can I let them know?

Might be worth trying to give DPD a call and letting them know what happened about them delivering it to the wrong address so they can make sure it correctly delivered tomorrow.

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Message posted on ‎02 Apr 2024 01:42 PM

Re: DPD tried to deliver broadband to wrong house

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@Kags1  DPD don't deliver broadband, did you order a stream puck?

 

If you also ordred broadband at the same time you should be aware there is a minimum SLA of 10 working days sio would not & could not be active when you get your puck.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Message posted on ‎02 Apr 2024 01:45 PM

Re: DPD tried to deliver broadband to wrong house

I was informed via text and I'm currently trying to get through to DPD. 

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Message posted on ‎02 Apr 2024 01:58 PM

Re: DPD tried to deliver broadband to wrong house

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@Kags1  You haven't answered my question. Did you order stream?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎02 Apr 2024 02:00 PM

Re: DPD tried to deliver broadband to wrong house

No we didn't order stream

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Message posted on ‎02 Apr 2024 02:02 PM

Re: DPD tried to deliver broadband to wrong house

It must be the stream puck that they have tried to deliver.

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Message posted on ‎02 Apr 2024 02:40 PM

Re: DPD tried to deliver broadband to wrong house

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Sky deliver broadband hubs via Royail mail, as far as I am aware, not DPD.

 

Sky stream pucks and any Sky mobile purchased devices ( phones/ tablets/laptops) are delivered by DPD.

 

In your Mysky online account or MySky app, it will show all the delivery details under 'Track my order'.

 

Did you order broadband and other services, like Stream and/or Sky mobile sims or devices from Sky?

 

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