Cost of new puck

[Supermac0151]

I think that sky whole home is good value but the fact they ask for £39.95 for one additional puck is disgraceful. I spoke to agent who agreed that it's not good customer service, you literally plug it in and it's on! Why £39.95?!?! Just to switch something on!! Has anyone else raised this and had the fee waived?? Thankyou 

[MarkGoldsmith · Accepted solution]

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@Supermac0151 wrote:

I think that sky whole home is good value but the fact they ask for £39.95 for one additional puck is disgraceful. I spoke to agent who agreed that it's not good customer service, you literally plug it in and it's on! Why £39.95?!?! Just to switch something on!! Has anyone else raised this and had the fee waived?? Thankyou 

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Sometimes they have offers where they waive the £39.95 fee when you take out Whole Home for the first additional puck you order.

[BenJoBanjo]

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@Supermac0151 wrote:

I think that sky whole home is good value but the fact they ask for £39.95 for one additional puck is disgraceful. I spoke to agent who agreed that it's not good customer service, you literally plug it in and it's on! Why £39.95?!?! Just to switch something on!! Has anyone else raised this and had the fee waived?? Thankyou 

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The first additional puck you get when you add Whole Home is normally 'free' but any additional ones after that usually have the activation fee attached.

£39.95 is particularly galling when you realise that Sky initially sold, not loaned, the Stream pucks to customers for £20, meaning that customers could legitimately sell them if so wished when their contract was over. Interestingly there are increasing numbers of Stream pucks on eBay, most of which I imagine are actually owned by Sky... 

[Fothergill1]

Hi @Supermac0151 When I got Glass about 3 years ago I declined a free puck as I only had 1 TV at that time.  About a year later I had need of a puck and Sky waived the fee as I hadn't taken advantage of the free puck a year previously.  They had no need to do this so it was excellent customer service IMHO.

I suspect some of the charge is partly to cover the cost of the puck, remote, HDMI and power supply.  I don't know how much they would cost but suspect it is nowhere near the £39.95