Discussion topic: Content can’t be played on sky glass puck

This message was authored by: Elfick · ‎03 Sep 2025

We have been trying to watch programmes on sky witness on catch up whilst using the sky glass puck and not the main sky glass tv but we get a message saying the content cannot be played on this device yet previous episodes can be played. Any ideas as to why?

This message was authored by: mikealanr · ‎03 Sep 2025

Hi @Elfick

Check the output settings on the puck. If you are watching a UHD program on glass but only have your puck set to HD it will throw an error. Also might be worth advising what content specifically and the community can check.

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: GD1 · ‎04 Sep 2025

@Elfick For clarity you have a Stream Puck.

Glass only refers to the TV set.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Elfick · ‎05 Sep 2025

It's just the rookie on sky witness. Nothing special. How do I check what setting my puck is on?

Discussion topic: Content can’t be played on sky glass puck

Content can’t be played on sky glass puck

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