Contacting Sky

[Coeliac]

An engineer came over a week ago to install Sky Q but it failed as the trees in the road meant there was no clear satellite signal. They were going to call me in the next day or so to arrange for sky Stream kit to be sent but as of now no contact. I would like to chase them but can't find any contact by phone or email. It's all very welll going digital but sometimes you do need a real person. I anyone has an email or phone contact for this I'd be grateful. Im struggling with it just now. Many thanks.

[GD1]

@Coeliac  Sky don't use email as a form of contact,  these are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

[Coeliac]

Thanks GD1.

Unfortunately I am only a TV user not mobile. They are a customer services nightmare. 

FAQs dont work for what I need. I did speak tp someone a short time back but they went off to investigate and the line went dead, than someone else picked it up and the phone broke up. It is really poor and ive sent he best part of an hour on this so far.  All I need is for someone to do what they said they would do and call me to set up Stream. You'd think they would have a follow up process for 'failed activation' of Q.