Contact sky stream remote not working

[SadKen]

My sky stream remote buttons do not work properly and they select the wrong commands. I have been unable to use sky for at least a week.

i can't get through to sky on their given contact phone number as it times out after about 30 minute...

is there any other way such as live messaging or email to get through to them?

[Fothergill1]

@SadKen I will escalate your post to the Community Messaging Team for you and they will send you a chat invitation in the morning.

The link below explains the procedure

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the chat bubble that will appear on the bottom left of your screen when you are logged onto this forum. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

In the meantime if you have a Sky Q remote available you can use that to control your Sky Stream.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Casebridge]

Similar (if not identical!) issue here, any chance of a chat link? 

[Fothergill1]

@Casebridge Previously you could only order a replacement Sky Q remote online but I have recently discovered a new link to request a Glass/Stream remote so it might be simpler to just request a replacement at the following link: Streaming TV replacement remote 

If you are signed into your My Sky app first it will auto fill the form for you.

[Casebridge]

Thanks @Fothergill1 that seemed quite straight forwards and painless! Well, to complete the form at least, we'll see what happens from here......

[Fothergill1]

@Casebridge Your welcome.  I think the link is relatively new and was referred to by another forum poster only yesterday.  As you say it would seem to be an easier route that phoning.

Fingers crossed it doesn't take too long for your replacement to arrive 🤞. If you have one available you can use a Sky Q remote while you wait.

[Casebridge]

Thanks again for the help with this (not sure how to mark post as an answer, would do if did!) - replacement remote came through the door yesterday, no questions/quibbles, works fine now so issue resolved within 24 hours of posting on here - which itself is probably less than the expected hold time for a telephone call! 

[Tommy92]

Same thing happened to me ..I filled the form out 2 days ago and new remote turned up today  ...hopefully this was a diffrent batch 

[Fothergill1]

@Casebridge your welcome and it is good to hear the replacements are being received quickly 😀

With regards to marking a post as the answer only the original poster or a Superuser can do this but thanks anyway  👍

[Slwalt1105]

Our remote has just started doing the same. We have tried all the resets and still not working. 

Thanks 

[Fothergill1]

@Slwalt1105 The quality of the Glass & Stream remotes is very poor.  If you have tried all the usual solutions then I would simply request a replacement from Sky.  There is an online form at the following link:  Streaming TV replacement remote 

If you have one available you can use a Sky Q remote while you wait for the replacement to arrive.