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Discussion topic: Connected Aerial TV cable in Sky stream puck but cannot see aerial free live TV

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This message was authored by: AmitS

Connected Aerial TV cable in Sky stream puck but cannot see aerial free live TV

Hi, I would like to see aerial TV freeview live TV on my monitor which is connected to Sky Stream Puck via HDMI cable and I am able to watch Sky TV and Sky channels perfectly on my monitor but there is a port to connect Aerial TV cable as well on Sky Puck so I have connected Aerial TV cable onto Sky Puck device but I am not able to see any option on my monitor to switch to see Aerial TV and its only showing sky TV and Sky channels so my question is how to do I turn my monitor to watch Aerial TV freeview channels using sky Puck Device, Please help, Thank you

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This message was authored by: GD1

Re: Connected Aerial TV cable in Sky stream puck but cannot see aerial free live TV

Posted by a Superuser, not a Sky employee. Find out more

@AmitS  Your post has been moved from the Sky Q forum as this isn't related to Sky Q.

 

Stream pucks have the internal freeview tuner disabled so you won't be able to view any freeview channels.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Deedee36

Re: Connected Aerial TV cable in Sky stream puck but cannot see aerial free live TV

Posted by a Superuser, not a Sky employee. Find out more

@AmitS you can't the aerial input is not activated for uk use 

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“Trying to help improve sky glass”
This message was authored by: TimmyBGood

Re: Connected Aerial TV cable in Sky stream puck but cannot see aerial free live TV

Posted by a Superuser, not a Sky employee. Find out more

@AmitS 

 

We believe the aerial socket and DTTV tuner are present so that Sky can use the same hardware in countries where this is mandatory for set top boxes (Italy, for example)

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: Exiled-in-HH

Re: Connected Aerial TV cable in Sky stream puck but cannot see aerial free live TV

The terrestrial aerial tuners in TV devices  in the U.K. are DVB-T/T2 tuners - Freeview is an EPG software specification that requires meeting the licenseable specification and payment to Freeview for inclusion on a TV device🤔

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This message was authored by: Steve93

Re: Connected Aerial TV cable in Sky stream puck but cannot see aerial free live TV

What happens if you lose the Internet so the Sky Stream puck won't display terrestrial tv even if an aerial is connected to it? In effect it'll be useless 

This message was authored by: TimmyBGood

Re: Connected Aerial TV cable in Sky stream puck but cannot see aerial free live TV

Posted by a Superuser, not a Sky employee. Find out more

@Steve93 wrote:

In effect it'll be useless 


Essentially, yes, but I guess the assumption is that in most cases the television set being used to view puck content will have its own digital terrestrial tuner.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: Steve93

Re: Connected Aerial TV cable in Sky stream puck but cannot see aerial free live TV


@TimmyBGood wrote:

@Steve93 wrote:

In effect it'll be useless 


Essentially, yes, but I guess the assumption is that in most cases the television set being used to view puck content will have its own digital terrestrial tuner.


See what you mean, thanks 

This message was authored by: Freddieboy69

Re: Connected Aerial TV cable in Sky stream puck but cannot see aerial free live TV

A few years back when I temporarily cancelled my Sky Stream subscription, on the home screen I had an option for services, and also an antenna/aerial symbol, which when i selected, was able to receive all the free to air channels on my stream puck via aerial ... is this option now disabled?

This message was authored by: Dazzasky

Re: Connected Aerial TV cable in Sky stream puck but cannot see aerial free live TV

Posted by a Superuser, not a Sky employee. Find out more

@Freddieboy69 wrote:

A few years back when I temporarily cancelled my Sky Stream subscription, on the home screen I had an option for services, and also an antenna/aerial symbol, which when i selected, was able to receive all the free to air channels on my stream puck via aerial ... is this option now disabled?


As far as I am aware it is now disabled @Freddieboy69 

This message was authored by: TimmyBGood

Re: Connected Aerial TV cable in Sky stream puck but cannot see aerial free live TV

Posted by a Superuser, not a Sky employee. Find out more

@Freddieboy69 

 

It appears to have been inadvertently enabled for a brief period by an update, which was then revised.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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