Channel turns screen blank on every advert break on ITVX

[Paul384]

Channel turns screen blank on every advert break and gets stuch on ITVX via Sky Stream. 

[Mister_Dalek]

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@Paul384 wrote:

Channel turns screen blank on every advert break and gets stuch on ITVX via Sky Stream. 

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Have you given your puck a reboot recently? This often helps clear glitches from apps. In the case of ITVX, I've found it's actually best to pay for ITVX Premium, then the ads are fully removed. 

[Paul384]

Have tried rebooting but does not seem to help. Thanks anyways. 

[Mister_Dalek]

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@Paul384 wrote:

Have tried rebooting but does not seem to help. Thanks anyways. 

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Tried refreshing the apps too? ITVX is a notoriously memory hungry app and really isn't great on any platform. I find it to be most reliable on the Apple TV 4K box with the Premium ad-free subscription. 

[MarkGoldsmith]

It's a known issue with the ITV X app that has affected versions of the app running on multiple platforms.

The usual fix is to force the ITV X to reset.

To reset the ITVX app: open the app & enter 0 0 0 0 7 7 7.   After entering the code (which basically clears the cache) the App should respond by saying “The storage has been cleared”.

[Paul384]

Thanks worked for a bit and back to black screens again. Really poor from Sky I think.