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Discussion topic: Challenge channel freezing after an ad-break

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This message was authored by gszab1 This message was authored by: gszab1

Re: Challenge channel freezing after an ad-break

Sky's software rollout process is a total disaster. That's all.

Tonywear
Topic Author
This message was authored by Tonywear This message was authored by: Tonywear

Re: Challenge channel freezing after an ad-break

Hi that's the same firmware version as mine which I assumed was the latest version as I don't know when the previous build version was put on, I believe this was updated automatically and appeared to resolve the freezing issue.

This message was authored by Rankles This message was authored by: Rankles

Re: Challenge channel freezing after an ad-break

This has been happening frequently ever since we changed to Sky, as well as the flickering green bar at the top of the screen during adverts. Beginning to regret moving from Virgin Media

Tonywear
Topic Author
This message was authored by Tonywear This message was authored by: Tonywear

Re: Challenge channel freezing after an ad-break

I feel exactly the same way. I moved from virgin to sky about 12 months ago and although the price was much better there is no comparison with virgin stability. As soon as my 18 month contract is up I'm going back.

This message was authored by PSC133 This message was authored by: PSC133

Re: Challenge channel freezing after an ad-break


@Kelsingra wrote:

Hey all,

 

Thank you for all the answers! 🙂

 

I am glad to see that the update seems to resolve the problem. The latest update finishes rolling out today. Please keep monitoring the issue and keep me updated! 

 

Thanks,

 


Here is the response from a Sky employee posted on the 19th of February.

It is now February 25th and I still have 6 pucks on QS024.

 

Surely we should be able to rely on posts from Sky employees?   Or at least they should follow up their posts with a correction?

 

This message was authored by Annoyed+4567 This message was authored by: Annoyed+4567

Re: Challenge channel freezing after an ad-break

Just frozen again Channel 159 Sky Sports advert

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Challenge channel freezing after an ad-break

Posted by a Superuser, not a Sky employee. Find out more

@PSC133 wrote:

@Kelsingra wrote:

Hey all,

 

Thank you for all the answers! 🙂

 

I am glad to see that the update seems to resolve the problem. The latest update finishes rolling out today. Please keep monitoring the issue and keep me updated! 

 

Thanks,

 


Here is the response from a Sky employee posted on the 19th of February.

It is now February 25th and I still have 6 pucks on QS024.

 

Surely we should be able to rely on posts from Sky employees?   Or at least they should follow up their posts with a correction?

 


That will likely be because the update is still rolling out i'd have thought. I could be wrong but based on previous rollouts i'd suggest it would finish at some point this week.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by PSC133 This message was authored by: PSC133

Re: Challenge channel freezing after an ad-break


@MarkGoldsmith wrote:

@PSC133 wrote:

@Kelsingra wrote:

Hey all,

 

Thank you for all the answers! 🙂

 

I am glad to see that the update seems to resolve the problem. The latest update finishes rolling out today. Please keep monitoring the issue and keep me updated! 

 

Thanks,

 


Here is the response from a Sky employee posted on the 19th of February.

It is now February 25th and I still have 6 pucks on QS024.

 

Surely we should be able to rely on posts from Sky employees?   Or at least they should follow up their posts with a correction?

 


That will likely be because the update is still rolling out i'd have thought. I could be wrong but based on previous rollouts i'd suggest it would finish at some point this week.


It is obviously still rolling out.  My observation related to the inaccurate (or maybe badly worded) post from a Sky employee.

This message was authored by Fox8 This message was authored by: Fox8

Re: Challenge channel freezing after an ad-break

This problem has not been resolved as when watching challenge 159 box still freezes up with green pixelated banner then total freeze 

 

box has not been updated and no way to force update

This message was authored by Buster_In_Yorks This message was authored by: Buster_In_Yorks

Re: Challenge channel freezing after an ad-break

Sky Stream box freezing constantly, most advert breaks and now during programs - now got so bad its unusable

On QS025.017.00P with hardware IP061-ef

 

Any ideas?

Only been with Sky for a couple of mnths but now at the point of cancelling

This message was authored by Fox8 This message was authored by: Fox8

Re: Challenge channel freezing after an ad-break

How Strange as my box updated last week to QS025.017.00P with hardware IP061-ef

and now all seems ok with zero freezing since update

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Challenge channel freezing after an ad-break

Posted by a Superuser, not a Sky employee. Find out more

@Buster_In_Yorks wrote:

Sky Stream box freezing constantly, most advert breaks and now during programs - now got so bad its unusable

On QS025.017.00P with hardware IP061-ef

 

Any ideas?

Only been with Sky for a couple of mnths but now at the point of cancelling


See if rebooting your puck by unplugging it for for a couple of minutes helps. It's always worth doing this to ensure the latest software update has fully installed.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

This message was authored by Fox8 This message was authored by: Fox8

Re: Challenge channel freezing after an ad-break

Going by 

Buster_In_Yorks

message it looks like he has tge latest software for sky stream pucks it's just strange as it's solved tge fault for some but not for others I would be inclined to do a full factory reset by powering down removing the power cable and holding the reset button whilst powering up and wait for all the lights to flash and see if it helps

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Challenge channel freezing after an ad-break

Posted by a Superuser, not a Sky employee. Find out more

@Fox8 wrote:

Going by 

Buster_In_Yorks

message it looks like he has tge latest software for sky stream pucks it's just strange as it's solved tge fault for some but not for others I would be inclined to do a full factory reset by powering down removing the power cable and holding the reset button whilst powering up and wait for all the lights to flash and see if it helps


I'd strongly suggest NOT doing a factory reset unless advised by someone from Sky.

 

These can go wrong and cause you more problems which can only be fixed by calling Sky. The general recommendation from Sky is that customers don't just do factory resets.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

This message was authored by Fox8 This message was authored by: Fox8

Re: Challenge channel freezing after an ad-break

I agree everyone has their own opinions on trying to resolve issues it has been mentioned many times on this forum on procedure for resetting sky pucks including by Sky employees I've not seen or herd of any issues thus far for me I'll do whatever it takes but every should satisfy themselves if in doubt before doing so

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