0

Discussion topic: Cant link Puck to my account.

Reply
Reply
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cant link Puck to my account.

Posted by a Sky employee

Hi there @Kittyhugs, the outcome of the last chat was that you needed to call the glass Tier 2 team to discuss this. 

Thanks

Lisa - Sky Tech Team Expert
Kittyhugs
Topic Author
This message was authored by Kittyhugs This message was authored by: Kittyhugs

Re: Cant link Puck to my account.

@Lisa-P1987 Yes!!!   I spoke with someone on the telephone regarding the puck on Tuesday, he was unable to sort the problem and told me he needed to get someone with more knowledge to call me by Thursday .... That was almost a week ago!!!!

Im sick off chasing for help from you. This is shocking customer service, I cant get help and when I do speak to someone, they cant sort the problem out and fob me off with no follow up.

Ive had noTV for nearly 2 weeks now.

Im absolutely at the end of my tether now .... I want to cancel!! 

No one seems able or prepared to help me, Im sick of begging for help, Being put on hold for ages and being fobbed off. Ive never expereienced anything like this .... I should be able to plug the the bloody thing in and watch TV. I cant even see my account properly because its limiting my access.

Ive had a super user say they should be able to scrap the account and create a new account ... so why has no done this for me?

IM DONE!!!

Im contactong CISAS for advice.

Kittyhugs
Topic Author
This message was authored by Kittyhugs This message was authored by: Kittyhugs

Re: Cant link Puck to my account.

And still no one is reaching out to offer help!! 

2 months since I placed my order and still no sky TV, no help on here and no one can help on the phone and no one follows up calls. 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Cant link Puck to my account.

Posted by a Superuser, not a Sky employee. Find out more

All you can do is keep calling the Glass Tier 2 Team as suggested by the Sky Messaging Team.

 

alternatively if you aren't happy raise a complaint with Sky via the official complaints process.

 

https://www.sky.com/help/articles/how-to-make-a-complaint



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

This message was authored by Crayden This message was authored by: Crayden

Re: Cant link Puck to my account.

I had the same problem, the solution for me was that I was logging into my Sky account with my secondary email. This only provides medium access resulting in "Oops there has been a problem" when "sky.com/activate" is used in the address bar or a link.

You need to log in to your Sky account with your primary email linked to that account for full access if you don't know what it is Sky customer services can tell you your primary email linked to your account or the email linked to your account for full access. I hope this helps.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion