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This discussion topic has been answered Discussion topic: Can anyone help me bring up my new Swish Broadband to be visible on the sky stream puck please

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Message posted on ‎15 Jul 2024 05:46 PM

Can anyone help me bring up my new Swish Broadband to be visible on the sky stream puck please

I had Swish broadband fitted this afternoon and its not visible on my Sky Stream puck .. 

has anyone exoerienced this who could help solve this ? 

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Message posted on ‎15 Jul 2024 05:53 PM - last edited: ‎15 Jul 2024 05:54 PM

Re: Can anyone help me bring up my new Swish Broadband to be visible on the sky stream puck please

Posted by a Superuser, not a Sky employee. Find out more

@DPmail123   Have you tried resetting your network within the puck menu?  https://www.sky.com/help/articles/sky-glass-no-wifi-connection-osm

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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This message was authored by: GD1 Answer

Message posted on ‎15 Jul 2024 05:53 PM - last edited: ‎15 Jul 2024 05:54 PM

Re: Can anyone help me bring up my new Swish Broadband to be visible on the sky stream puck please

Posted by a Superuser, not a Sky employee. Find out more

@DPmail123   Have you tried resetting your network within the puck menu?  https://www.sky.com/help/articles/sky-glass-no-wifi-connection-osm

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎15 Jul 2024 06:33 PM

Re: Can anyone help me bring up my new Swish Broadband to be visible on the sky stream puck please

Thank you. 
it worked beautifully.. 

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