Buying sky pucks

[MarkGoldsmith]

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@Ashok_890 wrote:

Thanks for the response. It was sold as brand new on eBay. I guess I could return it through eBay as it's missold and linked to someone elses account? Sky may reject my request.

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Its worth noting there was only a small period where the Sky Stream pucks were customer owned, over the past couple of years the ownership model switched whereby the pucks are owned by Sky and only loaned to customers and need to be returned when TV subscriptions are cancelled. If the seller on ebay is claiming its brand new, then its likely not one of these customer owned pucks from 3-4 years ago and is indeed a stolen stream puck. ( I have recently seen posts on this forum about customers receiving empty Sky Stream packages when they have ordered Sky Stream so there certainly could be people intercepting pucks to steal them and then selling them on ebay).

[BenJoBanjo]

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@Ashok_890 wrote:

Thanks for the response. It was sold as brand new on eBay. I guess I could return it through eBay as it's missold and linked to someone elses account? Sky may reject my request.

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Yeah, your safest bet is to return it. If you want a Sky Stream puck, get it from Sky. If you've already got a subscription with them then just add the Whole Home sub and you'll get the first one loaned to you for free. Additional ones come with the £39.95 activation fee but that then does cover you for any number of replacements should it fail or malfunction during your contracted period. Owning a puck is pretty pointless anyway as they're useless without a subscription. 

[TimmyBGood]

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@MarkGoldsmith wrote:

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@Ashok_890 wrote:

Thanks for the response. It was sold as brand new on eBay. I guess I could return it through eBay as it's missold and linked to someone elses account? Sky may reject my request.

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Its worth noting there was only a small period where the Sky Stream pucks were customer owned

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October 2021 to October 2022 when they were sold alongside Glass televisions, and then November 2022 to February 2023 as a standalone product, so a total of about 16 months. 

There are probably more owned pucks around than you'd think because of the sales during that first year after launch when Sky was shipping a whole lot of Glass sets, a significant percentage of which would have had one or more pucks with them.

The change to loan was implemented on 23rd February 2023.