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Discussion topic: Buffers. Cant watch television.

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This message was authored by Mandyl668 This message was authored by: Mandyl668

Buffers. Cant watch television.

Hello, my sky steam buffers constantly. Takes around an hour and a half to watch a half hour episode of Emmerdale. Buffers on every app and live television 

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Buffers. Cant watch television.

Posted by a Superuser, not a Sky employee. Find out more

@Mandyl668 That points to the issue being its connectivity to the internet. Are you connected via WIFI?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by Jones_The_Cat This message was authored by: Jones_The_Cat

Re: Buffers. Cant watch television.


@Mandyl668 wrote:

Hello, my sky steam buffers constantly. Takes around an hour and a half to watch a half hour episode of Emmerdale. Buffers on every app and live television 


Your broadband connection is probably not fast or stable enough. What speed are you supposed to get? How are you connected - WiFi or ethernet? 

To find out what speed is being received by the puck open the Netflix app, navigate to the get help menu and run a network check. Sky Stream really needs 30Mbps or higher to function well. 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Buffers. Cant watch television.

Run the Network check a few times a few minutes apart😉

Exiled in HH
Mandyl668
Topic Author
This message was authored by Mandyl668 This message was authored by: Mandyl668

Re: Buffers. Cant watch television.

It does say the connection is strong but doesn't make a slight bit of difference.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Buffers. Cant watch television.

Posted by a Superuser, not a Sky employee. Find out more

@Mandyl668 What speed did it report when you ran the test from the puck?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Mandyl668
Topic Author
This message was authored by Mandyl668 This message was authored by: Mandyl668

Re: Buffers. Cant watch television.

It only says Internet connection looks good.

 

The router is in my bedroom which is up the stairs and furthest away bedroom from my living room. So can't connect it with a cable.

This message was authored by Jones_The_Cat This message was authored by: Jones_The_Cat

Re: Buffers. Cant watch television.


@Mandyl668 wrote:

It only says Internet connection looks good.

 

The router is in my bedroom which is up the stairs and furthest away bedroom from my living room. So can't connect it with a cable.


A connection that 'looks good' means nothing. It's the speed reaching the Stream puck that's important. If it's far away from your router and connected via WiFi then you'll continue to get buffering issues. It would be worthwhile investing in a pair of powerline adapters which can transfer the broadband over your existing home electrical wiring from your router to the puck. 

Mandyl668
Topic Author
This message was authored by Mandyl668 This message was authored by: Mandyl668

Re: Buffers. Cant watch television.

Okay. Thankyou I will try that.

This message was authored by PopsThompson This message was authored by: PopsThompson

Re: Buffers. Cant watch television.

Same here and always just Sky. They will play the ping pong blame game with this but we have no issues with BBC iPlayer, Netflix or YouTube.  We are on high speed FTTP and router near sky hub, so....

C'mon Sky, admit to the problem, get it sorted, or lose your customers.

This message was authored by d+anderton This message was authored by: d+anderton

Re: Buffers. Cant watch television.

This happens constantly for us. We have strong wifi with router a couple of metres away but stream is useless for live tv and we use the apps instead. 

Always the same mealy mouthed response from the moderators about wifi speeds and hardwiring

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Buffers. Cant watch television.

Posted by a Superuser, not a Sky employee. Find out more

@d+anderton wrote:

This happens constantly for us. We have strong wifi with router a couple of metres away but stream is useless for live tv and we use the apps instead. 

Always the same mealy mouthed response from the moderators about wifi speeds and hardwiring


Thats because that response from the superusers ( not moderators ) is generally accurate and is the cause of the majority of issues like this that people complain about on here.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by d+anderton This message was authored by: d+anderton

Re: Buffers. Cant watch television.

But there seem to be quite a lot of people posting on here about constant streaming issues with live tv on Sky Stream who have no issues with any other streaming services, including apps on sky stream, and have a download speed that's more than capable enough. I can't watch a live match on sky bbc without constant buffering for instance but I can on iplayer. 

This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: Buffers. Cant watch television.

I've long maintained that part of the reason why some customers have more issues than others, despite having fast and stable broadband, has to be connected to Sky's server-based approach to their entire streaming service. 

It's the one part of the Sky Stream 'experience' which customers have little or no information about. Everything is fed to the pucks from these servers. Not just the live channel streams, but all the apps, all the customer playlist information and a large part of the operating system is entirely hosted on Sky's servers. Now all customers can't possibly be on the same server, there have to be multiple ones. Some must be more congested than others at certain times of the day, hence why some experience errors and some don't. 

There's probably some very complex algorithm which monitors server traffic and possibly shifts customers between servers to avoid slow down, but we have no idea in reality how it works.

It's a proprietary system. It's not like a Firestick or Roku or Apple TV box where the OS is on-board and the apps are downloaded to the device itself, where the network connection is to individual app servers, not to a centralised (and clearly very busy) Sky server which is having to do multiple things at once. 

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