I've long maintained that part of the reason why some customers have more issues than others, despite having fast and stable broadband, has to be connected to Sky's server-based approach to their entire streaming service.
It's the one part of the Sky Stream 'experience' which customers have little or no information about. Everything is fed to the pucks from these servers. Not just the live channel streams, but all the apps, all the customer playlist information and a large part of the operating system is entirely hosted on Sky's servers. Now all customers can't possibly be on the same server, there have to be multiple ones. Some must be more congested than others at certain times of the day, hence why some experience errors and some don't.
There's probably some very complex algorithm which monitors server traffic and possibly shifts customers between servers to avoid slow down, but we have no idea in reality how it works.
It's a proprietary system. It's not like a Firestick or Roku or Apple TV box where the OS is on-board and the apps are downloaded to the device itself, where the network connection is to individual app servers, not to a centralised (and clearly very busy) Sky server which is having to do multiple things at once.
