Hoping someone can help me out here, not getting anywhere fast!
moved from Sky Q (1 main box box and 3 mini boxes) after having to replace my main box 4 times in the last year. The Stream worked well for around 12 minths
However for the last months
No matter what I do, I cannot get the remotes to turn my pucks on, I'm having to manually press the power button on each of the 4 boxes. Each puck is connected to a different model of TV, so it's not the TV that's the issue.
I have also tried troubleshooting as follows, none of which have resolved the issue:
- Full reset of each puck and all 4 have up to date firmware
- All pucks are logged in to my account
- Repairing each remote (which seems to work but only lasts for a few minutes - once turned off and left for a short period of time, lo and behold the problem re-emerges
- I have tried changing the HDMI cables
- I have toggled the HDMI, standby and internet standby settings in the settings menu
Other things I've noticed - not all of them seem to work with the TV powering on and off
The puck that has an Ethernet connection when powered on shows a 'no WiFi connection' - despite being hardwired and the WiFi setting being off!
Honestly, I'm appalled at how poor the user experience is compared to Sky Q. I am awaiting contact from Sky as they claim that this is the first time that they've heard of this problem, which I find hard to believe.
Really hoping someone from the community has experience and solved this issue, because I'm out of ideas.
Any help would be massively appreciated - thanks in advance.
