5 channels broken down freezing and getting stuck

[Mister_Dalek]

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@Jonathanphillip wrote:

When you go on channels they seem to freeze and and pictures Start to get stuck and then others start to go blank I've been on the phone to sky they reckon its a technical fault and engineers are working to resolve this ongoing issue ring back tomorrow to see if its resolved but it still happens and the channels get stuck and freezes 

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Presumably you've checked your broadband connection to the puck?

Check the speed being received by opening the Netflix app, navigate to the get help menu and run a network check.

[Jonathanphillip]

@Mister_Dalek  28.64 mbps 

[Mister_Dalek]

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@Jonathanphillip wrote:

@Mister_Dalek  28.64 mbps 

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That's highly likely to be the cause of your problems then. 

Sky Stream needs a minimum speed of 25mbps to have any stability in HD. Any small fluctuation in speed caused by any other device on your network using some bandwidth will cause Sky Stream to have issues. 

[Jonathanphillip]

@Mister_Dalek  just checked with sky they reckon you have just enough speed with sky stream and there is nothing wrong with your current speed limit I add 8 channels go down on me at the weekend freezing and stuck and please wait whilst we load programme that was ongoing issue loads of them but I don't seem to get that as much but it still gets in some how 

[GD1]

@Jonathanphillip As advised by @Mister_Dalek  your broadband speeds are borderline and simply too low to be good enough for stream, over the last 3 days you raised various threads about Sky stream and at the end of the day the speed is your issue.

Sky actually recommend 25mbps for HD & 30mbps for UHD.