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Discussion topic: Being told that l am not subscribed to tv channels which l know l was

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This message was authored by: Scuttle

Message posted on ‎29 Nov 2025 07:05 PM

Being told that l am not subscribed to tv channels which l know l was

Some Sky tv channels l have previously had as part of my package are now not available and l am told to upgrade if l want to view them, eg Sky witness, Sky arts and some others

 

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎29 Nov 2025 07:11 PM

Re: Being told that l am not subscribed to tv channels which l know l was

Posted by a Superuser, not a Sky employee. Find out more

What Sky TV package are you subscribed to?

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
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This message was authored by: Scuttle

Message posted on ‎29 Nov 2025 07:23 PM

Re: Being told that l am not subscribed to tv channels which l know l was

Sky stream puck, Sky ultimate tv, sky entertainment with Netflix standard with ads, sky broadband & Talk

 

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This message was authored by: mikealanr

Message posted on ‎29 Nov 2025 09:20 PM

Re: Being told that l am not subscribed to tv channels which l know l was

Posted by a Superuser, not a Sky employee. Find out more

Hi @Scuttle 

 

Have you checked that in the my sky app. The channels you have listed are not available as part of Sky Essentials but are part of Ultimate. See: https://www.sky.com/help/articles/tv-channel-list-sky-glass

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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