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Discussion topic: After my subscription being cancelled I've have paid my bill in full to get it back on been 3 hours

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This message was authored by Roy31 This message was authored by: Roy31

After my subscription being cancelled I've have paid my bill in full to get it back on been 3 hours

So I've reset the puk and done everything I can see I need to do with no joy is this normal
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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: After my subscription being cancelled I've have paid my bill in full to get it back on been 3 ho

Posted by a Superuser, not a Sky employee. Find out more

Was your subscription cancelled or just suspended due to lack of payment? Typically a cancellation would occur if payment hasn't been received for a couple of months, whilst a restriction would be when a bill is overdue for a couple of weeks.

 

If your services were suspended and you paid the outstanding amount today, the payment wouldn't be processed until Tuesday, as no bank payments are processed over a weekend or bank holiday. Services won't be restored until the payment is processed and a new payment method has been setup on your account.

 

 

Sky Stream and Sky Broadband customer

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This message was authored by mikealanr This message was authored by: mikealanr

Re: After my subscription being cancelled I've have paid my bill in full to get it back on been 3 ho

Posted by a Superuser, not a Sky employee. Find out more

Hi @Roy31 

 

Just to add to the excellent advice from @MarkGoldsmith see sky's information on restricted accounts here: https://www.sky.com/help/articles/reinstate-a-sky-account-my-sky

 

We are fellow subscribers, you may need to reach out to Sky and they will be able to advise you on the status of your account.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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