3

This discussion topic has been answered Discussion topic: Adding normal show to playlist but comes up as sign language version

Reply
This message was authored by: Silvermanz

Adding normal show to playlist but comes up as sign language version

Don't normally use playlists feature so maybe I'm misunderstanding how it works but I put strictly come dancing on a playlist for my wife  by pressing the red plus button on the remote. Message on screen said series added to playlist.

Added to playlist directly from TV guide bbc1 main Saturday night show (not some late night 4 am version).

 

Try to watch it the next day and the only thing ony playlist was a version with sign language.

Had to go directly via iPlayer to watch the non signed version.

20251004_103351.jpg

Any ideas what's going on?

Thanks.


Best Answers
This message was authored by: Freddieboy69 Answer

Re: Adding normal show to playlist but comes up as sign language version

Hi, This seems to be an error with the tagging data from the broadcaster, as I notice that this problem has also been reported in the Virgin Stream community, 

 

Might be worth emailing Sky Viewer Relations, viewerR@sky.uk and informing them of the issue, they will look in to it and email back,

 

hope that helps,

 

Freddie

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

Avatar for Silvermanz
Level 2 icon
Topic Author
This message was authored by: Silvermanz

Re: Adding normal show to playlist but comes up as sign language version

Also that photo is from today so it's not like it needed a bit of time to update the playlist or anything like that as that's last week's show.

This message was authored by: Freddieboy69 Answer

Re: Adding normal show to playlist but comes up as sign language version

Hi, This seems to be an error with the tagging data from the broadcaster, as I notice that this problem has also been reported in the Virgin Stream community, 

 

Might be worth emailing Sky Viewer Relations, viewerR@sky.uk and informing them of the issue, they will look in to it and email back,

 

hope that helps,

 

Freddie

Did this answer not help you?

Avatar for Silvermanz
Level 2 icon
Topic Author
This message was authored by: Silvermanz

Re: Adding normal show to playlist but comes up as sign language version

Thanks, I'll pass the details to sky 

Reply