Added Sky Cinema, it's not on my MySky to manage

[A+JW]

Hi,

I've added monthly Sky Cinema to my package. It isn't on my MySky interface yet where you can manage packages and cancel, it's been a few days.

Does this only appear after your first month?

Cheers,

Andrew

[Fothergill1]

@A+JW  Normally Sky Cinema will be available within a couple of hours of  subscribing, at least mine was when I subscribed on the phone.

If you are trying to cancel it you will need to call Sky Customer Services if it is not showing on your account.

[CoffeeDrinker]

We took out our rolling 31 day Sky Glass & Stream subscription in Jan 2023. I do remember it being a week or two before all of our packages & add-ons to all show up to be managed in My Sky.

[A+JW]

Thank you both. I'm not looking to cancel right now, I just wondered where it was.

I will give this another week or two, and will report back to see if it comes in automatically and update in case others have this in future.