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Discussion topic: Ad Skipping not applied to new account

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This message was authored by Adorns This message was authored by: Adorns

Ad Skipping not applied to new account

Ad skipping was applied to my new account for 6 months free upon setup but I am unable to skip any ads as they are trying to get me to pay for it now. Any ideas what to do ?

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This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Ad Skipping not applied to new account

Posted by a Superuser, not a Sky employee. Find out more

@AdornsI'm not sure what your expectations are but Add Skipping will only work with catchup and Apps.  Obviously it can't work on live broadcasts as this would be a physical impossibility.  

 

Add Skipping does not mean no adverts it means you can skip (i.e. fast forward) through them.  It would obviously help if the FF function worked better than it does but that's another matter.

 

Add skipping is not very good and to essentially charge subscribers extra to FF through the adverts is not warranted..

 

This link explains Add Skipping on Glass & Stream

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This message was authored by lettice This message was authored by: lettice

Re: Ad Skipping not applied to new account

Posted by a Superuser, not a Sky employee. Find out more

Has your six month offer completed?

If so, check in the MySky app, under Your Products.

Click on Manage home setup.

Look under ad skipping and see if there is another offer for a few more months of ad skipping.

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
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