Was this a Sky Store purchase that you're wanting a refund on? Sky Store has a policy of all purchases are final, so you probably need to raise a formal complaint if you are unhappy with that and you can read how to do so here https://www.skystore.com/n/hcom/help/faq/complaints
As @Mark39 mentioned were other customers, so can't really help beyond signposting the way for you.
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Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
