72hrs and am tempted to leave

[Deb251]

Tv says no Internet connection, am having to use mobile data for this and to check sky services which come back as no issue. Can't actually speak to anyone just automated rubbish. Any ideas where to go from here please because I am just being sent round in cirles

[GD1]

@Deb251  Which TV service are you referring to as you've posted in the broadband section

DO you have SKy Q, Sky Stream or Sky Glass?

[Alyhol1]

Yep I have the same problem since Monday 

BT Broadband all working 3 green lights 

Router x2 

2nd router delivered today but same fault 

Red then flashes Green 

Sky informed me today they have no idea on what the fault is or how long it will take to fix !!! 
22 years with Sky  not sure about 23 

[Deb251]

I have sky stream I think, it's the puck thing. Today is exactly the same. 

[Deb251]

I had sky installed 4 days ago. Since then we have intermittent Internet, it's off more than it's on and the tv is even worse. We have the pucks. I tried to get help and was sent this test thing to do which came back and said there was no error woth my wifi or tv services all while on the tv screen it was saying no Internet. I have failed to get through to anyone and I really wanted it to work with Sky because we got a good deal however I feel the lack of customer support means I will be asking them to collect their stuff and I will try somewhere else.

[GD1]

@Deb251  What speed is you puck getting? Open the netflix app on the puck and go to Get Help, run the connection test.

Sky stream needs a constant speed of 25mbps for HD & 35mbps for UHD, if the speeds are any lower or you have poor wifi these issues will occur.

PS Sky won't come & collect their stuff, they simply dont do that for SKy stream or broadband, you would have to malke sure you posted them back if you decided to cancel.

[Exiled-in-HH]

Before your Sky Pucks can work you will have to address your Sky BroadBand issues ... you will have to phone Sky for that☹️

All the relevant phone numbers are available via the Contact Us link at the bottom of this page😉