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Discussion topic: what has happened to my sky store purchases since i left

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This message was authored by tlony This message was authored by: tlony

what has happened to my sky store purchases since i left

Since leaving sky my previously purchased movies have disappeared. As this is one of the main reasons I left due to awful customer service regarding a purchase I would like this cleared up.

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This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: what has happened to my sky store purchases since i left

Posted by a Superuser, not a Sky employee. Find out more

Hi @tlony 

 

Probably worth trying a livechat with the Skystore team here and asking if they can change  your account to a Skystore only account. This may depend on how long it was since you left

 

https://www.skystore.com/n/hlch/help/contact-us/live-chat 

 

I may be wrong but from the tone of your email you might be thinking you're talking  to Sky on here - but you are actually chatting to other Sky customers.  Hope you get it resolved 


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This message was authored by caesarome This message was authored by: caesarome

Re: what has happened to my sky store purchases since i left

Posted by a Superuser, not a Sky employee. Find out more

@tlony 

You will not be able to view your purchases via your Sky box anymore but can do so via other options like apps built into TVs, the Sky Store website, the Sky Store app on mobiles and tabl;ets but as @mike+simmonds has said you will need to contact the Sky Store team if they don't appear via the app so they can change your account to a Sky Store only one.

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This message was authored by Gmlordjack This message was authored by: Gmlordjack

Re: what has happened to my sky store purchases since i left

Hi. Did you ever resolve this? I'm currently in the same position. Left Sky last month Having made around 30 purchases of movies and TV shows now I only have access to 3. Any ideas?

This message was authored by caesarome This message was authored by: caesarome

Re: what has happened to my sky store purchases since i left

Posted by a Superuser, not a Sky employee. Find out more

@Gmlordjack 

You need to fllow the advice given by @mike+simmonds in his post above and contact the Sky Store support team as they will need to change you account to a Sky Store only one which should then allow you to access your purchases on the Sky Store website or mobile apps on phones and tablets.

 

Live Chat is available between 11am-7.30pm eavh day via this link:

https://www.skystore.com/help/contact-us

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This message was authored by nolte This message was authored by: nolte

Re: what has happened to my sky store purchases since i left

Posted by a Superuser, not a Sky employee. Find out more

Please bear in mind t&c of sky store

 

  • f. The ability to stream and/or download Buy & Keep Content may not be offered to you indefinitely. For example, we will be unable to continue to offer you particular Buy & Keep Content if we no longer have the rights to do so from the relevant rightsholder(s). If we no longer offer particular Buy & Keep Content we will use reasonable efforts to make this information available to you via email, the Website and/or Sky Store app. Please have this in mind when deciding to delete Content from your Device(s) and/or Box, or archive Buy & Keep Content on your Box

 

https://www.skystore.com/n/lbtc/legal-bits/terms-and-conditions

 

This may possibly be an issue here

 

---------
ROI sky Q Customer


This message was authored by caesarome This message was authored by: caesarome

Re: what has happened to my sky store purchases since i left

Posted by a Superuser, not a Sky employee. Find out more

@nolte wrote:

This may possibly be an issue here

 


While that is correct based on previous posts it is more likely that the account needs changing to a Sky Store only one as it isn't possible to access purchases via a Sky box when someone has cancelled their account.

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This message was authored by Gmlordjack This message was authored by: Gmlordjack

Re: what has happened to my sky store purchases since i left

Thanks for the help everyone. I have gotten rid of my sky box. This is me trying to access the content via a sky app on my TV. I will contact Sky and ask them to create another account 

This message was authored by caesarome This message was authored by: caesarome

Re: what has happened to my sky store purchases since i left

Posted by a Superuser, not a Sky employee. Find out more

@Gmlordjack wrote:

 I will contact Sky and ask them to create another account 


That isn't what they need to do @Gmlordjack , they need to change the account you had to a Sky Store only one.

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This message was authored by Gmlordjack This message was authored by: Gmlordjack

Re: what has happened to my sky store purchases since i left

Thanks. I'll let them know 

This message was authored by slipstreem This message was authored by: slipstreem

Re: what has happened to my sky store purchases since i left

In that case, never should have been sold and purchasee is entitled to a refund.

digital purchases clearly have a defined sell by date, I would counter that providers in no way shape or form give a definitive answer in any t&cs.

easily countered in court👍

This message was authored by slipstreem This message was authored by: slipstreem

Re: what has happened to my sky store purchases since i left

Sky tv not honoured digital purchaes

This message was authored by caesarome This message was authored by: caesarome

Re: what has happened to my sky store purchases since i left

Posted by a Superuser, not a Sky employee. Find out more

@slipstreem wrote:

In that case, never should have been sold and purchasee is entitled to a refund.


The customer will still be able to access their purchases as all they needed to have done is what we posted here last year and that is to ask Sky to change their account to a Sky Store only one and it will be problem solved.

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