there is insufficient credit left on your viewing card when trying to order a VIP video
I received an eml, re; a free vip video, when I tried to download it it came up saying there is insufficient credit left on my viewing card. My Sky+ box does not have a viewing card, iv never had this problem before, can you help me, thank you.
Re: there is insufficient credit left on your viewing card when trying to order a VIP video
Posted by a Superuser, not a Sky employee. Find out more
@lilred52 do you have a Sky tv subscription? If so, your Sky box has a Viewing Card. You'll need to speak directly to Sky about the insufficient credit message.
This is a common issue so can be fixed by the Sky Store team, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:
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