You’ve reached your device limit - just before Christmas

[AdamMusk]

I have recently got a new iPad and I am so proud of it and wanted to utilise it with watching all my favorite programs including logging into my skystore account.

however I have hit a snag! I am blocked from watching my skystore on my TV as apparently i have my device limit and can only change until January 2025.

Therefore I am finding that I am going to have to spend Christmas without my favourite programs that I want to watch on my own tv, that I have paid for! 

First, please justify why you this it's okay to limit the device changes when I pay the money. After all it's my account! How dare you limit me!

Second, explain yourself?

[mike+simmonds]

Hi @AdamMusk 

I've always guessed the reason for the device limit is to prevent a situation where (say) a subscriber could give their login to 10 friends / family. 

I assume you have already changed one device this month (your iPad ? )

The only thing I can think of if you consider you have exceptional circumstances is that you try a live chat with the Skystore team (opens next at 11am Saturday )

on here we are all customers like you so obviously can't arrange any sort of exception ourselves. 

https://www.skystore.com/n/hcus/help/contact-us 

[caesarome]

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@AdamMusk wrote:

First, please justify why you this it's okay to limit the device changes when I pay the money. After all it's my account! How dare you limit me!

Second, explain yourself?

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We are customers here and not Sky Store support.

How many devices have you registered to use with Sky Store and have you added a device this month ?

[Exiled-in-HH]

The Sky Store app is a very old app dating from the time when Sky imposed a 4 device limit on their apps ... the app is in desperate need of update for this and to give access on more streaming devices😟