@Joe+Jones
You haven't said what the error message is saying but you will see a error if you account hasn't been set up for Sky Store purchases so you will need to get in contact with Sky Store support as this is a common issue so they will be able to fix it for you.
I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:
https://www.skystore.com/help/contact-us
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