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This discussion topic has been answered Discussion topic: Wrong picture on purchase and some are just blue square

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Message posted on ‎02 Nov 2023 10:44 AM

Wrong picture on purchase and some are just blue square

We bought quite a few movies some have no thumbnail picture just blue, bought gangs of New York but completely a diffrent film on the thumbnail 

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Message posted on ‎05 Nov 2023 04:21 PM

Re: Wrong picture on purchase and some are just blue square

Posted by a Superuser, not a Sky employee. Find out more

You were sent a private chat message but apparently you didn't respond.

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Message posted on ‎03 Nov 2023 09:31 AM

Re: Wrong picture on purchase and some are just blue square

Hi @BODDINGWORTH 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
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Message posted on ‎05 Nov 2023 09:48 AM

Re: Wrong picture on purchase and some are just blue square

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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This message was authored by: BODDINGWORTH

Message posted on ‎05 Nov 2023 02:39 PM

Re: Wrong picture on purchase and some are just blue square

We bought gangs of new your but the picture is the immigrant film , but it is the right film when it plays also the greatest showman and Jackie brown are just blue 

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This message was authored by: caesarome Answer

Message posted on ‎05 Nov 2023 04:21 PM

Re: Wrong picture on purchase and some are just blue square

Posted by a Superuser, not a Sky employee. Find out more

You were sent a private chat message but apparently you didn't respond.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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