Why can't I download the free grinch film

[molliemagness]

Why can't I download the free grinch film telling me pending for last week

[Aofarrell]

I'm having the same problem with an episode of a purchased series. Very hard to find out who to call to get more information

[TimmyBGood]

@Aofarrell 

For content purchased from Sky, you'd need to use the Sky Store contact.

https://www.skystore.com/n/hcus/help/contact-us