Discussion topic: Why can't I download the free grinch film

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Why can't I download the free grinch film telling me pending for last week

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I'm having the same problem with an episode of a purchased series. Very hard to find out who to call to get more information

For content purchased from Sky, you'd need to use the Sky Store contact.

https://www.skystore.com/n/hcus/help/contact-us

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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