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Discussion topic: When going to my purchases on sky q box,the mivies are not showing where they use to before

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Message posted on ‎01 Apr 2024 10:16 AM

When going to my purchases on sky q box,the mivies are not showing where they use to before

My purchases are not coming up anymore on my sky q box. I had no problems before and Internet is fine,apps work OK so can anybody help ?

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Message posted on ‎01 Apr 2024 10:22 AM

Re: When going to my purchases on sky q box,the mivies are not showing where they use to before

Posted by a Superuser, not a Sky employee. Find out more

What do you see when you go to Recirdings > Purchases ?

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Message posted on ‎01 Apr 2024 10:29 AM

Re: When going to my purchases on sky q box,the mivies are not showing where they use to before

To see your purchases you must be connected to broadband. Please check your settings. 

 

My broadband is connected and apps like disney +,you tube,prime and all the catchup download with no problem.

 

It was taking ages to display purchases, but has now got worse

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Message posted on ‎01 Apr 2024 01:21 PM

Re: When going to my purchases on sky q box,the mivies are not showing where they use to before

Posted by a Superuser, not a Sky employee. Find out more

Is this via a Sky Q box @Jayne+Coe it might be worth rebooting it at the mains to see if that fixes it.

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Message posted on ‎01 Apr 2024 01:28 PM

Re: When going to my purchases on sky q box,the mivies are not showing where they use to before

Hi yes it is a sky q box. I have turning off at mains,I left I for 5 mins but still the same problem.

Thank you.

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Message posted on ‎01 Apr 2024 01:46 PM - last edited: ‎01 Apr 2024 01:46 PM

Re: When going to my purchases on sky q box,the mivies are not showing where they use to before

Posted by a Superuser, not a Sky employee. Find out more

@Jayne+Coe 

If rebooting your broadband hub doesn't help either then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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