Discussion topic: When going to my purchases on sky q box,the mivies are not showing where they use to before

This message was authored by: Jayne+Coe · ‎01 Apr 2024

My purchases are not coming up anymore on my sky q box. I had no problems before and Internet is fine,apps work OK so can anybody help ?

This message was authored by: caesarome · ‎01 Apr 2024

What do you see when you go to Recirdings > Purchases ?

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This message was authored by: Jayne+Coe · ‎01 Apr 2024

To see your purchases you must be connected to broadband. Please check your settings.

My broadband is connected and apps like disney +,you tube,prime and all the catchup download with no problem.

It was taking ages to display purchases, but has now got worse

This message was authored by: caesarome · ‎01 Apr 2024

Is this via a Sky Q box @Jayne+Coe it might be worth rebooting it at the mains to see if that fixes it.

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This message was authored by: Jayne+Coe · ‎01 Apr 2024

Hi yes it is a sky q box. I have turning off at mains,I left I for 5 mins but still the same problem.

Thank you.

This message was authored by: caesarome · ‎01 Apr 2024

@Jayne+Coe

If rebooting your broadband hub doesn't help either then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

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Discussion topic: When going to my purchases on sky q box,the mivies are not showing where they use to before

When going to my purchases on sky q box,the mivies are not showing where they use to before

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Re: When going to my purchases on sky q box,the mivies are not showing where they use to before

Re: When going to my purchases on sky q box,the mivies are not showing where they use to before

Re: When going to my purchases on sky q box,the mivies are not showing where they use to before

Re: When going to my purchases on sky q box,the mivies are not showing where they use to before

Re: When going to my purchases on sky q box,the mivies are not showing where they use to before

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